Every message, sorted.

One inbox for all your customer email. Sorted answers the routine questions from your own help articles and hands everything else to the right person on your team.

How a message moves through Sorted

It arrives

Every email to your support address becomes a ticket. Replies land in the same conversation, so nothing gets split up or lost.

It gets sorted

The AI files each ticket under a category, like billing or technical issues. Search by subject or by who wrote in, and filter by status, category or owner.

It gets answered

Routine questions get an answer from your own help articles, often within minutes. Refunds and payments always go to a person, never to the AI.

It gets delivered

Write a reply, polish it with Refine, and send it. Every reply shows whether it arrived, was delayed, or landed in spam.

You see the whole picture

Tickets per day, how many the AI answered on its own, and how long answers take, on one dashboard.